Shipping policy

Shipping & Delivery Policy – BFF (FITPASS Farm Fresh Pvt. Ltd.)

 

Shipping Coverage

We deliver our products pan-India, ensuring that snack lovers nationwide can access our products through our website, online marketplaces (Amazon, Flipkart, etc.) and quick-commerce platforms (Blinkit, Zepto, Instamart, etc.).

 

Shipping Charges

Free shipping on all orders above ₹499 (on our website). For orders below ₹499, a nominal shipping fee will be applied at checkout. Shipping charges on quick-commerce or marketplace platforms may vary as per their policies.

 

Delivery Timelines

  • Quick Commerce Orders: Delivered within 10–120 minutes, depending on partner availability and your location.
  • Website & Marketplace Orders: Delivered within 3–7 business days for most locations; up to 9–10 business days for remote or less accessible areas.
  • Delivery times are indicative and may vary due to unforeseen circumstances such as weather, public holidays, courier delays, or operational issues.

 

Shelf-Life Policy

To comply with FSSAI requirements, BFF ensures that products shipped have at least 30% of shelf life remaining, or a minimum of 45 days (whichever is higher). If you receive a product that violates this, please raise a claim as per this policy.

 

Order Processing

Orders placed on our website are processed and dispatched within 24–48 hours of order confirmation (excluding Sundays and national holidays). Quick-commerce and marketplace orders are processed instantly via partner platforms. Once dispatched, you will receive a tracking number/link via SMS/WhatsApp/Email.

 

Packaging & Safety

  • All products are packed in FSSAI-compliant, food-grade, tamper-proof, and moisture-resistant packaging.
  • For perishable products, temperature-controlled handling is maintained until handover to delivery partners.
  • All products are packaged and shipped in compliance with FSSAI regulations under License[Ma1]  No. 10250715107514496.[p2] [Ma3] 

 

 

Damage, Tampering & Shelf-Life Issues – Reporting Window

  • Quick-Commerce Orders: Report issues within 24 hours of delivery.
  • Website & Marketplace Orders: Report issues within 48 hours of delivery.
  • To validate your claim, provide: order ID, photos of the product/packaging/shipping label, Batch ID, and (for quick-commerce orders) an unboxing video with date and time stamp.

 

Return less Refunds

For certain low-value or near-expiry items, BFF may offer a returnless refund (refund without return) to reduce inconvenience and wastage. This will be communicated in writing where applicable.

 

Delivery Attempts

Our courier partners will make two delivery attempts for website/marketplace orders. If unsuccessful, the order will be returned to our warehouse. Redelivery may incur extra charges. Quick-commerce orders are generally cancelled if delivery fails.

 

Split Orders

In some cases, orders may be split into multiple shipments or sub-orders (e.g., part fulfilled by quick-commerce partner, part by central warehouse). Each will have its own tracking ID and delivery timeline.

 

Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped or accepted by a quick-commerce partner, cancellations are not possible due to the perishable nature of our products.

 

Responsibility & Risk

BFF is responsible for your order until successful delivery. After delivery, customers are responsible for proper storage (e.g., in a cool, dry place away from moisture and sunlight). Claims due to improper storage cannot be accepted.